General terms and conditions
The present general terms and conditions (“Terms and Conditions”) shall apply to all contracts which are made with any company or legal entity (“Client”) for the sale and supplies of Spencer products (“Products”). These Terms and Conditions shall replace any previous terms and conditions whether written or oral. The Client has read and understood the present Terms and Conditions and agrees that issuing a purchase order (“Order”) shall constitute Client's acceptance of the same Terms and Conditions. Any agreements which may, in any way, differ from the present Terms and Conditions, any amendments or supplements thereof, shall only be binding, if confirmed by Spencer in writing.
Warnings
The Spencer product User Manuals can be downloaded from the website http://support.spencer.it or by contacting the manufacturer. Exceptions are for those items being of a simplicity and with which reasonable and predictable use are such not to necessitate the drafting of instructions in addition to following the warnings and the directions on the labels. To request the user's manuals, by web or directly from the Manufacturer, the lot or serial number of the product must be supplied. If the instructions received are not for the device received, inform the Manufacturer immediately and avoid use of the device.
Warranty
Spencer Italia s.r.l. a socio unico guarantees this product from manufacturing or material faults for 12 (TWELVE) MONTHS (according to the law) starting from the original date of purchase. If in the course of this warranty period you encounter any manufacturing or material faults, our authorised distributors or Spencer itself will repair or substitute the product or the defective components within the terms and conditions indicated below, without any charges for labour or spare parts. If any damage has occurred during transport it is essential that it is noted on the courier's delivery note following which please immediately contact our customer service dept.
Satisfatcion survey website
Your opinion is very important to us. The development of our services is possible only with your help. We hope that you will inform us what you thought about the services received. It is nice to hear if you were satisfied but it is absolutely necessary us to know if you were even slightly dissatisfied. We measure ourselves using your opinion. In order to gain the ability to better fulfil your requirements, we invite you to complete the survey concerning customer satisfaction.